Policies

All sales of Used Equipment are considered final. All Used products are inspected thoroughly before being added to the inventory.

GENERAL TERMS AND CONDITIONS

This website is owned and operated by 5006513 Ontario Ltd., operating as Boulton’s Replay Sports. The following use of the terms “we”, “us” and “our” refer to Boulton’s Replay Sports.

The use of this website is conditional to your acceptance to its terms, policies and conditions stated within. Please read these terms and conditions fully prior to accessing any parts of this site or prior to making a purchase with us. Your access and use of this site imply your acceptance of these terms and conditions and that you agree to abide by them and not circumvent them by any means.

Use of this site and obtaining information and purchasing product from this site is at your own risk. Obtaining more information about an item or service, accuracy of information, if the products and sizes of the items are the right fit, quality or price for you, complete information about the products and services on this site is your responsibility. Boulton’s Replay Sports assumes no responsibility for any item purchased in error, is the wrong size, colour, shape, quality, fit, feel or any other issue that is beyond the control of Boulton’s Replay Sports.

We reserve the right to modify the contents of this site at any time, but we have no obligation to inform you of any updates or of any information on our site. You agree that it is your responsibility to monitor changes to our site.

All terms and conditions may be subject to change without notice.

If you do not agree to any terms, conditions, policies, or information contained on this site, please do not use it.

COPYRIGHT AND TRADEMARK

Use of the content of this site is limited to shopping on and viewing this site and for no other purpose. You may not copy, replicate, duplicate, modify, alter, transform, revise, reproduce, upload, transfer, republish, copy and/or alter any content of this site without expressed written approval by Boulton’s Replay Sports. Any such use of any information displayed on this page may be subject to legal and/or civil ramifications.

WEBSITE POLICY

The information contained within this site is subject to change without notice. Neither Boulton’s Replay Sports nor its parent company, ownership, management, staff or affiliates guarantee that this site will not be interrupted nor error free, nor do we guarantee the accuracy of the content or it being complete, its’ validity, accuracy or reliability.

IMAGES

Some images may not reflect the exact product described. We will endeavor to keep our site and the pictures of products up to date and as accurate as possible; however there are times when errors in imaging occur. Colours of images are as exact as possible, however your computer monitor or electronic device may not reflect the actual colour pictured. Boulton’s Replay Sports assumes no responsibility for the display, quality or setting of your computer monitor or system or electronic device. Description of items (especially Used) are done to the best of our abilities. We will always try to best represent the project and its condition

ERRORS & MISTAKES

Boulton’s Replay Sports is operated by regular people and like us all, we are subject to the odd miscue. Our goal to be 100% accurate when it comes to ensuring that the inventory on our site is updated and precise. However, at times that we cannot control inventory discrepancies, thus a product that you order may be unavailable.

In these cases, we ask that you allow us to work with you if the product that you have ordered is unavailable. We will come to a mutually agreed and peaceful conclusion to any issues that may arise.

We are committed to doing our best offer to most up-to-date product information, pricing, descriptions and availability for all items and information on this site; however there may be some typographical errors, omissions, inaccurate information, and errors in charges, images or product description. Any such errors or omissions in pricing, content, information may lead to the cancellation of your order and is at the discretion of Boulton’s Replay Sports.

PRICING AND AVAILABILITY OF PRODUCT

Pricing and availability of product are subject to change without notice. Boulton’s Replay Sports reserves the right to cancel and refund an order at any time where it is deemed that an error in pricing or availability was made.

PRODUCT EXPECTATIONS

The quality of the products is the responsibility of each individual manufacturer. Boulton’s Replay Sports is not responsible for any defect, poor quality, inferior workmanship or any other issues with said product that may not meet your expectations.

THIRD PARTY INFORMATION AND LINKS

On this site, Boulton’s Replay Sports has provided links to manufacturers, vendors, warranty information and other information portals that will direct you away from this site. These third party links are not the responsibility of Boulton’s Replay Sports, but of the specific third party entities as information contained within those sites are their responsibility.

Accessing these links/sites is at your own risk. Boulton’s Replay Sports is not responsible for any viruses, unwanted content, misinformation, misleading information, guarantees, misrepresentation or any and all information (including images and graphics) obtained from these third party sites.

LAW

Boulton’s Replay Sports and the included terms, conditions and policies are governed and abide by all relevant Canadian law.

INAPPROPRIATE CONTENT

You are prohibited from using this site or any information contained within, including images, text, graphics, wording and/or other information nor are you allowed to transmit, send, post or otherwise utilize such information in any unlawful, defamatory, obscene, lewd, inappropriate, harmful, derogatory, libelous or threatening way. Any such use of this site or the contents within may violate Canadian or International law and may be deemed by appropriate authorities to be criminal in nature. Furthermore, any such use may be dealt with by Boulton’s Replay Sports through pertinent Civil Law proceedings or with relevant authorities.

Any breach in this or any other unlawful contravention of any terms and conditions of this site may lead in criminal or civil prosecution, a suspension of your account, cancellation of orders and removal of the content.

If any such breach of these or other terms that have been reported and/or transferred to police or other relevant authorities will have information pertaining to the breach disclosed, which may include any and all information you have posted, included or transferred into, on, through or within this site, transferred to said authorities.

CHANGES TO THE SITE AND ALL INFORMATION

The responsibility of keeping updated on any and all relevant information and any information contained within this site is solely your responsibility. When deemed necessary, we will post all pertinent changes to this site or the information contained within. This is solely at the discretion of Boulton’s Replay Sports.

It is implied, by your use of this site that you agree to all the terms and policies contained within and that the implication extends to any changes to such made herein.

TERMINATION

Boulton’s Replay Sports or yourself may terminate your account or use of our website at any time with or without reason. You are liable for any orders that you place and any charges levied prior to the termination of your account.

Boulton’s Replay Sports reserves the right to suspend, alter, terminate or discontinue this web site at any time without any notice. All orders placed prior to the termination or suspension of this site will be fulfilled or refunded.

FEEDBACK, COMMENTS, SUBMISSIONS

The posting on this site of any text, images, information, links and/or any communication submitted to, posted upon, posted about on third party sites that is defamatory in any nature will not be accepted. Libel, hateful, aggressive, sexual, threatening, demeaning comments that would place Boulton’s Replay Sports, its staff, directors, agents, suppliers, vendors or anyone else affiliated or associated with Boulton’s Replay Sports into disrepute are not accepted.

Any contravention of the above of any of the terms, conditions and/or agreements of this site may be met with termination of your account and/or legal involvement.

LIABILITY

Boulton’s Replay Sports and its directors, staff, agents or contracted employees are not responsible for your use of this site, nor are we responsible for any misuse, civil or personal damages from the purchase and/or use of any products on this site. You further agree that the products contained within and purchased by yourself are your responsibility and that you will not hold Boulton’s Replay Sports responsible for any product’s use, quality or fit and that this responsibility falls on to you and the manufacturer of that product.

You agree that if you misuse this site, misuse products purchased on this site, contravene any of the policies, terms and conditions of this site that you shall not hold Boulton’s Replay Sports nor its employees, directors, agents or anyone involved in the creation or maintenance of this site responsible and hold free from any claims, lawsuits, demands or other civil or criminal legal proceedings that are a result or arise from the contravention of any terms, conditions, stipulations or policies of this site.

Questions about the Terms and Conditions may be directed to us via telephone, in person or via email info@boultons.ca

Boulton’s Replay Sports
40 Victoria Street , East
Alliston, Ontario
L9R 1T4
705-435-1282
info@boultons.ca

PLACING AN ORDER

Our e-commerce site is open 7 days a week, 365 1/4 days per year and it never sleeps (except for the occasional maintenance break). We have tried to make the viewing and order process as simple and as user friendly as possible…but that does not mean we cannot make it better.

We are always looking for ways to improve.

Once you navigate your way through the order process, you will receive an order confirmation number that you can save or print. If you have any issues or questions about your order, please keep that order number handy for reference.

If you do not receive an order confirmation but believe that you placed an order, check the email address that you provided for accuracy as the issue may lie there. Also, reference your credit and/or payment provided to ensure that your method of payment was charged. If everything looks good on your part, contact us and we will do some digging to reference your order.

For shipping, return or any other information, please see the site links at the bottom of our home page.

Do not see some information you need? Call or drop us a line and we will get back to you promptly.

ORDER VERIFICATION

All orders placed through Boulton’s Replay Sports will be verified to ensure that everything is as accurate as possible. If we note any issues with your order, we will contact you via the email or phone number that you provided on your order. There are times that we may have to contact you to verify your order as this is done to ensure accuracy and to provide an additional level of security to protect both you and us. That is why providing accurate information regarding any billing and shipping addresses, email addresses and phone numbers is important.

ONLINE PURCHASES TERMS AND CONDITIONS

Boulton’s Replay Sports reserves the right to refuse service to anyone for any reason at any time.

Due to manufacturer restrictions, we are only able to offer products on this site to Canadian residents.

By purchasing an item on this site, you agree to abide by all terms and conditions set forth in our “General Terms & Agreements” section.

PRODUCT PRICING

All prices on items listed in this site are in Canadian dollars.

Boulton’s Replay Sports reserves the right to:

• change the price on any item listed on this site without notice or explanation

• alter, change or remove an item’s price where an error in pricing has occurred and cancel your order prior to or subsequent to the completion of the order. If this occurs, Boulton’s Replay Sports will refund your purchase and contact you via email regarding the cancellation.

PURCHASE AND ACCOUNT

We use an authorized, third party payment gateway over secure networks to process your payment information. You hereby understand and agree that your payment information is transmitted through these sources. Your credit information is always encrypted over these networks. Any breaches in this process not related to Boulton’s Replay Sports or its site, directors or employees is the sole responsibility of the third party payment gateway.

If you register an account through this site, you agree to the terms and conditions stated within. Our recommendation to you is to provide a very confidential password that cannot be obtained via surreptitious means. The confidentiality of your account is your responsibility and you accept any and all activity under your account.

Boulton’s Replay Sports has the right to terminate or suspend an account or transaction if we deem it to be fraudulent or if any part of the terms and conditions are not met.

PAYMENT

All orders placed on this site are subject to a verification process through a secure third party payment gateway as well as our own address verification. This is done in order to ensure that we and you are protected against any possible fraudulent activity. The verification of the payment must meet all standards including having you enter the proper Bill To and Ship To addresses. It is your responsibility to ensure that, upon checkout, you enter the exact billing address and phone number that corresponds with the credit card or PayPal account that you are using.

All orders placed via PayPal must be shipped to the confirmed PayPal shipping address.

Any errors in the information submitted by you my cause a delay in the shipment or a cancellation of your order.

PAYMENT OPTIONS

We accept payment via Visa, MasterCard and e-transfer. The accuracy of the payment information is the responsibility of the customer and any errors in such may lead to delays or cancellation of your order. Please ensure that the billing address for any credit card payments is valid, up to date and correct.

At times, your financial institution and/or credit card company may flag an irregular or online purchase. If such is the case, please contact the relevant credit card company or financial institution to rectify this issue.

Any errors with the received shipping address, billing address or any information provided by you is YOUR responsibility and may lead to delays in processing your order, delays in shipment or cancellation of your order.

Any additional fees placed on a purchase by your credit card provider or financial institution are NOT the responsibility of Boulton’s Replay Sports.

IN-STORE PAYMENTS

We will be more than happy to accept payments in-store. Please note that all orders placed for in-store payment and pickup will be kept for five (5) business days. At the conclusion of those 5 days, we will cancel the order and place the item back into stock.

INTERNATIONAL ORDERS

Sorry, but due to manufacturer restrictions, we can only ship products to Canadian addresses.

GIFT CARDS

We cannot accept gift cards of any kind on our on-line store.

TAXES

Boulton’s Replay Sports is based in Alliston, Ontario, Canada. We will charge any applicable taxes on items purchased on our site.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

CREDIT CARD FEES

Any additional fees that may be incurred by you from your credit card company or financial institution are not the responsibility of Boulton’s Replay Sports.

SHIPPING/IN-STORE PICKUP

ORDER SHIPPING

Our promise to you is to begin processing the shipment of your order as soon as we receive your final order. In order for us to maintain better accuracy of shipments, a 1-2 day processing time frame may be needed. We will attempt to get your order out in a timely manner, bearing in mind we cannot ship items on the weekend or on statutory holidays.

Boulton’s Replay Sports will ensure that your item(s) will be shipped intact and as described to the best of our ability. If there are any issues with your order, you will be contacted immediately and informed of the issue and any options available to rectify that issue.

Where possible, we will attempt to package items in their original boxes/packages; however due to the volume of product that we handle, this may not always be the case. Rest assured, we will always package your items safely and securely so that it shows up at your door in perfect condition.

ORDER DELIVERY

Boulton’s Replay Sports only uses reputable shipping companies to ship products. The use of private couriers, taxi cabs, ride sharing etc. are not options. Orders are delivered to you Monday through Friday from our shipping partners.

This site also uses a third party shipment gateway provider that utilizes reputable shipping companied to deliver all of our orders.

Please be advised that is in not the responsibility of Boulton’s Replay Sports to track your package for you. A confirmation with tracking information will be sent to you once the item is ready for packaging and a package label has been created.

Items delivered by the carriers we use are the responsibility of those carriers and have nothing to do with Boulton’s Replay Sports other than if we processed the shipping details incorrectly. If such is the case, we will work diligently to solve the shipping issue. The address that you provide on your order is the address that we will ship to.

Best practice is to have your item(s) shipped to a location that will be occupied by yourself or a trusted and reliable person that is there during normal business hours through the weekdays, usually a workplace. Alternately, most courier companies will leave a “delivery attempt notice” and either attempt delivery again or leave a location where your item can be picked up.

IT IS AT YOUR AND THE COURIER DRIVER’S DISCRETION WHETHER THE PACKAGE IS LEFT ON YOUR DOORSTEP/WITH A NEIGHBOR ETC. THIS IS NOT THE RESPONSIBILITY OF MAJER HOCKEY AS WE WILL NOT BE RESPONSIBLE FOR LOST/STOLEN ITEMS DELIVERED IN THIS MANNER. IF YOU WISH FOR THE ITEM TO BE LEFT AT YOUR FRONT DOOR OR WITH A NEARBY PARTY, PLEASE ENSURE THAT YOU ARE COMMUNICATING THAT WITH US IN WRITING PRIOR TO SHIPMENT PROCESSING.

OVER SIZED/IRREGULAR SHAPED ITEMS

At times, items such as wheeled bags, sticks (because of their length), shooting pads, goalie pads etc. must be placed in odd or large boxes. Because of this, there may be added extra shipping charges based off of the gross dimensional weight of the final shipping package. Also, there may be a further delay in shipping so that we can package your item properly, safely and securely.

POST OFFICE BOXES

We can only ship items to post office boxes via Canada Post.

RURAL ROUTES

Please ensure that any RR address are as complete as possible. Where possible, please provide a full, physical address for any Rural Route shipments so that you may receive your order in a timely fashion, without delivery delays or interruptions.

SPECIAL DELIVERY REQUESTS

If you require special delivery options of your item(s), please contact us immediately prior to us shipping your item. Weekend delivery, overnight delivery, special packing instructions etc. must be communicated to us PRIOR to us processing your order for shipment.

IN-STORE PICKUP

It is not a problem for you to swing in to our store to pick up your item during normal business hours. In store pickups are kept on our hold shelf with your order information and confirmation. You can pay for your order online and then pick it up at your convenience or you can choose to pay upon pickup.

NOTE: Items placed for in-store payments and pickups will be held for five (5) business days only. At the end of 5 days, your order will be cancelled and the item will be placed back into inventory.

DELIVERY ESTIMATES

The estimates that we provide are simply that…estimates. The shipping partners that we use will provide these estimates and Boulton’s Replay Sports is NOT responsible for any false, misleading or incorrect shipping estimates on cost or delivery time. Delays that may occur in transit times once the item(s) leave our premises are of no fault of Boulton’s Replay Sports.

If you require an item that is time sensitive, please ensure that you are allotting more time for delivery or communicating with us so that we can take care of any request that you may have.

INTERNATIONAL SHIPPING

Due to manufacturer restrictions on cross border sales, we can only ship items to Canadian destinations.

For clarification on this or any other questions, please contact us directly.

DUTY AND BROKERAGE FEES

Orders placed from outside of Canada may be subject to applicable duties, taxes and fees from the shipping company and/or the brokerage firm that processes these shipments for cross-border delivery. THESE ADDITIONAL FEES ARE BEYOND THE CONTROL OF MAJER HOCKEY AND ARE NOT INCLUDED IN THE SHIPPING CHARGES UPON CHECKOUT.

ORDER CHANGES / CANCELLATIONS

Our promise to you is to process and ship your order to you as quickly as humanly possible. If you require a change/alteration/cancellation/addition to your order, please contact us immediately. If your item(s) have not yet shipped, we will work to ensure that the order is processed to your request.

Once you receive confirmation that your order has shipped, WE CANNOT CANCEL THE ORDER AS IT IS WITHIN THE DELIVERY STREAM.

Once your order is out for delivery, it is YOUR responsibility to contact the shipping company to see if they can change the destination address of your shipment.

UNDELIVERED SHIPMENTS

At times and beyond your or our control, items cannot be delivered, picked up by you or redelivered. If any are the case, we will work with you to help you get the item(s) that you ordered. As stated, we will provide tracking information on your item where applicable and all information on your shipment is contained by accessing that tracking information. It is your responsibility to check the tracking information provided.

If the package is returned to us by the shipping company that we have used, we will contact you. There is the possibility that the package is not lost but was likely deemed undelivered, rejected, or not picked up at a prescribed depot. If such is the case, we will always contact you via the information that you provided upon checkout.

Item(s) that have been returned to us as undelivered will be processed as a refund less a restocking fee and all outgoing and incoming shipping costs after all attempts at contacting you have failed. Any additional fees that are charged to Boulton’s Replay Sports by our shipping partners for any undelivered items are your responsibility and will be taken off of the final refunded price.

ERRORS & DELAYS

Delays in shipments may be caused by errors in the shipment and/or payment information that you provided upon checkout, weather situations, natural disasters, improper handing or delivery methods of our shipping partners or other events out of our control.

We are all human and their times when we can all make mistakes. If you contact us calmly, we will work with you to help correct any of these unforeseen issues. Yelling, blaming, defamatory or libel comments, harassment, profanity or any other language, demeanor or other actions will not be tolerated by Boulton’s Replay Sports or its’ staff and such action is in direct contravention of our General Terms & Agreements.

DAMAGED ITEMS

Boulton’s Replay Sports does not ship any items that are damaged, broken or rendered unusable. If an item arrives to you in a damaged box or package, it is your responsibility after accepting delivery of that item. If at all possible, it is recommended that you fully inspect the packaged item prior to signing for it.

CLAIMS FOR LOST OR DAMAGED ITEMS

Any items delivered by Boulton’s Replay Sports to addresses prescribed by you and through shipment methods prescribed by you are your responsibility. Any lost, damaged or broken items may be subject to a claim for goods sold. It is your responsibility to file a claim of loss to the respective shipping company that you chose.

We want to work WITH you NOT AGAINST you to solve any issues or problems that you may have with your order.

WARRANTY LINKS

Boulton’s Replay Sports and the products that we sell are bound by each manufacturer’s warranty agreements. Below you will find the necessary manufacturers site links that will outline their warranty policy and information pertaining to the process of returning an item under warranty.

The following links are directed towards each manufacturers warranty policy on the item categories that they sell. By accessing these links, you assume full responsibility and risk associated with accessing those links.

For any manufacturer not outlined below, please visit their respective website or contact us and we can help you as best as we can.

BAUER CANADA
https://www.bauer.com/en-CA/bauer-support/customer-service/Warranty.html

CCM CANADA
https://ccmhockey.com/en/warranty

WARRIOR
http://www.warrior.com/customer-service-returns-warranty.html

TRUE HOCKEY
https://www.true-hockey.com/warranty-information/?set_loc=en&doing_wp_cron=1587569159.3457229137420654296875

Working with you to get you what you need! Call us (705) 435-1282